Shipping Methods and Options

Shipping charges are approximately 15% of your order subtotal for orders of $100 or more to the 48 contiguous United States, with surcharges possible on oversize packaging, overly heavy contents, or products requiring special shipping procedures (such as hazardous or flammable materials). For orders of under $100, shipping is a flat rate of $19.95 to the contiguous 48 United States.

Delivery Times and Requirements

Upon receipt of an order Kwality Trading processes the order within 48 hours. 80% of our deliveries arrive within 14 business days. Shipping confirmation emails will be sent to you when your products leave the warehouses. Kwality Trading in all cases tries to expedite all orders in a timely fashion. Multiple shipping points, backordered product and availability of the product(s) are considerations impacting delivery time. If you order several different products at once they may come from multiple shipping points and may arrive on different days.

Some products (such as pallets over 500 lbs.) may require shipping via common carrier. Delivery time for orders exceeding 500 lbs. may take longer to ship. The Kwality Trading traffic department will contact you as to the actual ship time and coordinate the arrival of the shipment with you. Customers shall be advised as to backordered products or out of stock products which may no longer be available.

Backordered and Discontinued Products

You will be notified immediately of any product that may be backordered. If the product you ordered has been discontinued or is no longer available from the supplier, we will contact you to offer a substitute product: or, if you choose, you may cancel your original order. For assistance, e-mail info@discountkwality.com or by phone at 469-737-5420.

Return Policy

Although Kwality Trading has the highest ranking of consumer satisfaction (and we work very, very hard to earn that), everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.

Kwality Trading guarantees full credit for product only or, if available, replacement for all defective items. You may return a defective product up to 14 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 14 DAYS. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by Kwality Trading to be returned to Kwality Trading shall be at the customer's expense. All returns require a Return Merchandise Authorization number (RMA#) which is good for 14 days. No returns will be accepted without an RMA#. This policy is strictly enforced.

"Closeout Corner" area products purchased are "final sales" and can not be returned.

Please call Customer Service at info@discountkwality.com or by phone at 469-737-5420 to get a Return Merchandise Authorization number (RMA#).

The liability of Kwality Trading for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). Kwality Trading shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If you decide to return undamaged or non-defective products, you will be responsible for a 20% restocking fee.

Typographical Errors

The company is not responsible for typographical error or omissions relating to pricing, copy, photography or application. In the event of a pricing error you will be contacted via e-mail, facsimile or USPS Mail with the corrected pricing information.